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The direct line to your patients.

Make documents and forms available digitally and automatically and enable your patients to make appointments and follow-up appointments around the clock.

Flexibility & transparency - from scheduling to document management.

The digital patient portal in medondo manager enables your patients to access scheduled and planned appointments and important documents such as X-rays, view and edit documents and forms and conduct video consultations around the clock. The result: more transparency, full flexibility and a significantly lower telephone workload in the practice.

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Howitworks

1

Invitation to the portal

Send access link to the patient portal
2

Access & Registration

Via secure login on your PC or smartphone.
3

Easy to use

Appointments, documents, video consultations, forms & much more

Patient communication made easy.

  • Significantly less telephone traffic in the practice
  • Efficient (follow-up) schedule organization
  • Direct, digital document exchange
  • Relief at reception and shorter waiting times
  • Flexible communication thanks to messages & video consultation hours
  • Entspricht dem Barrierefreiheitsstärkungsgesetz (BFSG)
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Everything in one place

Dates, forms and documents can be viewed at any time.

Available around the clock

Regardless of office hours or vacation times.

Secure communication

Confidential data remains protected thanks to secure hosting in Germany.

Simple & intuitive

Clear user interface, can also be used on the move.

Integrated into the medondo manager.

The patient portal is part of our medondo manager practice software - for seamless interaction between appointment scheduling, patient communication and practice organization.

Online diary

Enable your patients to make appointments at any time.

Form designer

Your construction kit for individual forms for digital dispatch.

Digital documents

Send documents digitally and have them signed in a legally secure manner.

Success stories

Digital practice management that convinces - why practice owners rely on us.

"

A communication platform between the practice and patients that has greatly increased the efficiency of our everyday digital practice - thank you!
Patients only come to our practice if not only the medical history, but also the corresponding consent forms for external billing, for example for private patients, have been signed digitally beforehand. My personal highlight: a patient from Brussels uploaded all her important documents before her first consultation - even treatment records from an oral and maxillofacial surgeon in Turkey. No one from our practice had to invest even a second of their time in this.

Mirko van den Bruckvan-den-bruck.de, Wesel
"

The integration of medondo manager with ivoris® and the option of managed CMD documents is unique. In addition, we make information documents directly available to the patient via the patient portal. This leads to a better patient service, more satisfied patients with less effort in the practice.

Orthodontic practiceLudwigsburg
"

Only the medondo manager offers us the option of allowing patients to book appointments in their patient portal for their own scheduling. This allows me to make appointments according to real demand ("appointments on demand") and significantly reduce chair occupancy, while at the same time increasing case numbers.

Dr. Joachim Weberzahnspangen.de, Ludwigshafen-Oggersheim
"

The integrated functions and simple appointment scheduling, automatic appointment reminders and the fact that documents can be made available to patients automatically via the patient portal relieves our practice immensely. This allows us to offer a better patient service with less effort.

Dr. Philipp Eigenwilligidiosyncratic.net, Brandenburg
Book an appointment now - talk to real  Marcel Reek    Practice professionals!

Unsere Expert:innen kennen den Praxisalltag aus erster Hand, da sie selbst in medizinischen Einrichtungen gearbeitet haben. Deswegen beraten wir Sie individuell und auf Augenhöhe. Buchen Sie jetzt ein persönliches Gespräch und erfahren Sie, wie der medondo manager Ihre Prozesse spürbar entlastet.

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The most important questions about the patient portal.

How secure is the data in the patient portal?

All sensitive information remains within the medondo system and is not sent by email. Storage takes place in certified German data centers, and access is protected by secure authentication procedures - e.g. two-factor authentication.

What are the advantages of the portal for the patient service?

Patients have digital access to appointments and documents at all times and can conveniently complete tasks online. This increases transparency and personal responsibility, which increases satisfaction and can promote successful treatment.

How does the portal relieve my practice in day-to-day operations?

The patient portal noticeably reduces your practice's day-to-day workload - thanks to fewer phone calls, efficient appointment organization, digital document exchange and flexible communication by message or video consultation. This reduces waiting times and significantly relieves your reception team.

Erfüllt das Patientenportal die Vorgaben des BFSG?

Ja. Seit dem 28. Juni 2025 ist das Barrierefreiheitsstärkungsgesetz (BFSG) in Kraft. Es verfolgt das Ziel, allen Menschen die gleichberechtigte Nutzung digitaler Angebote zu ermöglichen und bestehende Barrieren abzubauen.

Das Patientenportal im medondo manager erfüllt die Anforderungen des BFSG. Patient:innen mit Einschränkungen können es problemlos nutzen – etwa zur Online-Terminvereinbarung, für den Zugriff auf digitale Dokumente oder die Kommunikation mit der Praxis. Unterstützende Technologien wie Vorlesefunktionen oder Bildschirmleseprogramme werden dabei berücksichtigt. Die barrierefreie Menüführung sorgt zudem dafür, dass das Portal auf allen Endgeräten komfortabel bedienbar ist.

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